TiVo app 'Info' button not working

I have contacted TiVo about this issue, but as you can see below, they couldn't help. You can read through it but it might make more sense from the bottom up.



Any suggestions would be appreciated.



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Subject: TiVo app 'Info' button not working

Reference number: 140807-005466

Category:

Product (optional): Accessories

Created date: 08/07/2014 03:12 PM

Updated: 08/10/2014 07:25 AM

Status: Waiting for Customer

Response (Niles) 08/09/2014 01:20 PM



Thank you for responding to TiVo Customer Support. At this point we don't have any additional ways to select that on the app. You could try the reinstall with a download that wasn't from a cloud saving service.



The reference number for this inquiry is 140807-005466. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at [had to remove url]. Replies directly to this email will not be received.



Sincerely,

Niles



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TiVo Customer Support Representative

[had to remove the url]

08/08/2014 11:15 AM

Well, I played with that before and tried all three settings. It still doesn't work. I still have the original problem. I have reloaded the TiVo App from the cloud twice and still have the problem. I am using v3.3.1(741229). I looked through the DVR Roamio for settings that might affect this but I made no changes as I didn't find any I thought would make a difference. I also connected to my DVR Premiere and have the same problem with similar results.



Any other suggestions you might have that might fix this?

Response (Lisa) 08/08/2014 10:05 AM



I would be glad to continue helping you with the updated information you provided. You will want to go on the iOS app to Settings > Guide Channels and then select your preference. There are also little tabs on the side of the Guide List that will make it easier for you to select what channel you want to go to.



The reference number for this inquiry is 140807-005466. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at [had to remove the url]. Replies directly to this email will not be received.



Sincerely,

Lisa



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TiVo Customer Support Representative

[had to remove the url]

08/08/2014 09:08 AM

I've poked around the TiVo app and cannot find this setting for Filter - can you help me with that also?

Response (Lisa) 08/08/2014 08:14 AM



Thank you for contacting TiVo Customer Support. I would be glad to help you with your iOS app issues. You will want to make sure that the filter on your iOS app is set to ALL.



Answer Title: TiVo App for iOS: Use

Answer Link: [had to remove the url]



Please contact us back if you continue to have issues. I do apologize for any frustrations this may be causing you. The reference number for this inquiry is 140807-005466. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at [had to remove the url]. Replies directly to this email will not be received.



Sincerely,

Lisa



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TiVo Customer Support Representative

[had to remove the url]

08/07/2014 03:12 PM

I use the TiVo app for iOS. The app starts in the Guide and defaults to a channel - on mine it is 1202. I change the channel listing and tap the Info icon, the info displays the Info for the default (1202) channel. Is there a trick to getting Info for the selected channel?