About a month ago I picked up a used Premiere and went to my local TWC office to get a cablecard. They didn't have any, but she took my contact info to let me know when they could get one in. I didn't feel like waiting so I went home and ordered one online. It showed up in two days. After that, I more or less forgot about the interaction for a while.
Earlier this week a modem I had ordered arrived. I called to get it activated and after a while the tech said it should work. It didn't. I said that I would reboot it, tech support 101, and he said not to do that. Uh, what? Instead we would see if the TWC modem worked! I said okay, sat down the phone, and rebooted the new modem anyway. It worked, of course, after the reboot he told me not to do.
After that head scratcher, I took my modem back to my local TWC office. The lady there apologized to me for not giving me a cablecard as apparently TWC is just completely out of them. I calmly told her that I had ordered one online and it arrived in 48 hours. She shifted uncomfortably as I told her happy holidays and left.
Two employee interactions, one obvious bit of bad tech advice and one flat out lie. Are they counciling their employees to try to subtly sabotage attempts to use your own equipment or was it just two coincidental cases of incompetence? I mean fool me once...
Earlier this week a modem I had ordered arrived. I called to get it activated and after a while the tech said it should work. It didn't. I said that I would reboot it, tech support 101, and he said not to do that. Uh, what? Instead we would see if the TWC modem worked! I said okay, sat down the phone, and rebooted the new modem anyway. It worked, of course, after the reboot he told me not to do.
After that head scratcher, I took my modem back to my local TWC office. The lady there apologized to me for not giving me a cablecard as apparently TWC is just completely out of them. I calmly told her that I had ordered one online and it arrived in 48 hours. She shifted uncomfortably as I told her happy holidays and left.
Two employee interactions, one obvious bit of bad tech advice and one flat out lie. Are they counciling their employees to try to subtly sabotage attempts to use your own equipment or was it just two coincidental cases of incompetence? I mean fool me once...
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