TWC and Cablecards: Why is it still hard?

I know it's crazy to expect, but why aren't we beyond the point where ordering cable cards is difficult? I decided to jump on a TWC promo for only $12 more add HBO and basic cable to my internet plan. Figured I might as well get some use out of the TiVo Roamio Plus is storage. Placed the order online via their website, selected the cable card option, the order looked good, it listed the SDV box and everything. This is going to be as painless as it should be! I noticed I hadn't gotten any confirmation since yesterday so I gave the online chat a shot:

Quote:

... James: Ok, let me check the notation why it still here. I'll be pulling up your account please stay connected Chad. You: Sounds good, thanks James: I'm sorry for the delay. I'll be right with you. You: No problem James: Sorry for the delay Chad, let me add it to your order now and generate the order number for you. Please bear with me. You: Sounds good, thanks James: Thank you for waiting. I'll be with you in just a moment. You: No problem James: Chad I know now why your order did'nt push through. The Starter TV with HBO package requires a BOX, it won't work with just a cable card. You: Why? You: Especially since I was given the option of a cable card during the order James: Because you need the box to receive the HBO premium channel Chad. You: I have a box, that takes the cable card to decrypt the channel You: I assure you it'll work with HBO James: Roku box? You: Nope. TiVo James: Let me try for you okay? You: Is there a number I can call to get this resolved, clearly this method isn't effective James: I am now trying it. LEt me help you with this. You: Alright James: We're both Lucky Chad, my supervisor is here and we found a work around :) You: Excellent James: So you can pick up your equipment with the nearest TWC store in your area. James: The nearest is tomorrow. You: Nope, it's sadly not offered for pickup in WI You: Which is why there's shipping on the order. Oddly enough I have to pay for shipping even though the local places don't have it James: Okay let me check that option for your Chad, please bear with me. You: No problem You: I wish I could just pick it up James: I'll be right with you. You: No problem James: Chad you're getting luckier, I was able to waived the mail out fees for you :) ...

I had hoped that it wouldn't take my "luck" to get it ordered and processed correctly and that by going online it'd remove the human component. Now hopefully I'll get the correct parts in the mail! :D Maybe one day getting cablecards will be as easy as picking up a cablebox.