streaming basic instructions

Quote:

Originally Posted by Tivo website http://support.tivo.com/app/answers/.../a_id/2405#faw 1) TiVo Stream seamlessly delivers content stored on any 4-tuner TiVo Roamio or Premiere Series DVR to mobile devices such as iOS and Android smartphones and tablets. 2) Even when you’re out of the house, you can tap into your home DVR and stream shows to your devices. 3) TiVo Stream allows for simultaneous streaming of content to as many as four devices around the home. 4) It also lets you download shows to your iOS devices for viewing out of the home.

I am getting confusing instructions from RCN customer center. I have a, Samsung note 3 with Internal 16 GB, and 3 GB RAM.



It works in the house to for shows saved to DVR.

Out of the house I am geting "TiVo DVR is not set up to allow streaming".

A) From sentence 2) above it sounds like it should work.

B) The RCN rep says you must download all video files at the house as they cannot be streamed remotely

C) RCN customer service says they can't download to Android, only Apple products.



What is the correct scoop? Does Android only work in the house? Is this an RCN limitation or a TiVo limitation?