This is not a channel we watch with any regularity, but during this weekend, we've stumbled on a couple of shows that we might want to add to our season passes. We have also noted that the guide data for this channel has been completely wrong during this weekend. Not merely time-shifted, but the TiVo Live Guide shows a bunch of programs that are not on the NGW web site schedule at any point in the near future, and likewise the shows that are currently being shown are not anywhere to be found in the Live Guide.
I checked on zap2it to see if the guide data there was equivalently corrupted, and they don't even acknowledge NGW as a channel!
So I'm wondering a) where the TiVo guide data comes from, and b) how can I ask them to sync up with the actual program schedule, so my season passes for NGWHD actually wind up recording the programs I want to record?
I did submit a report on the TiVo.com web site, but that promises a "response" within 5-7 days, and I would like to see resolution sooner than that.
I checked on zap2it to see if the guide data there was equivalently corrupted, and they don't even acknowledge NGW as a channel!
So I'm wondering a) where the TiVo guide data comes from, and b) how can I ask them to sync up with the actual program schedule, so my season passes for NGWHD actually wind up recording the programs I want to record?
I did submit a report on the TiVo.com web site, but that promises a "response" within 5-7 days, and I would like to see resolution sooner than that.
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