I recently moved and got FiOS at my residence. When I set up the order initially, it would not allow me to place the order without at least one set top box and I had to call in to get cablecards. When I did the rep said it would not allow him to set up the service without a box either but I could return the box later and it would come off of my bill (believing this was probably my first mistake). I now have my Tivos set up and am completely moved in and I went to their site to try to return the box and it will not let you take the quantity down to 0. I chatted with a rep who told me at least one box (at a ridiculous $12 per month) is required.
I thought there were several people on here without boxes using FiOS. Should I try calling in and see if CSR roulette works or try something else? They no longer have any Verizon Stores here where I can walk in with the box and return it.
Possible solutions welcomed.
I thought there were several people on here without boxes using FiOS. Should I try calling in and see if CSR roulette works or try something else? They no longer have any Verizon Stores here where I can walk in with the box and return it.
Possible solutions welcomed.
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