Hello,
I purchased my first TIVO, an OTA box and received it on Jan 15. On that date i noticed many of the channels (around 10) are incorrect in the guide or showing TO BE ANNOUNCED. I have tried through TV support both chat and email to get these problems corrected for over a month now and nothing has been done. They keep marking my emails as solved on their web site even though nothing has been fixed.
Is there somewhere else I can email guide problems to get them fixed? The main channels I bought it to record from are incorrect in the guide and it's basically useless except for setting up manual recordings with the wrong information.
I did get one rep to extend my 30 day trial another 30 days. I really like the DVR if I could just get the guide problems fixed.
Can anyone make any suggestions?
Thanks
Tim
I purchased my first TIVO, an OTA box and received it on Jan 15. On that date i noticed many of the channels (around 10) are incorrect in the guide or showing TO BE ANNOUNCED. I have tried through TV support both chat and email to get these problems corrected for over a month now and nothing has been done. They keep marking my emails as solved on their web site even though nothing has been fixed.
Is there somewhere else I can email guide problems to get them fixed? The main channels I bought it to record from are incorrect in the guide and it's basically useless except for setting up manual recordings with the wrong information.
I did get one rep to extend my 30 day trial another 30 days. I really like the DVR if I could just get the guide problems fixed.
Can anyone make any suggestions?
Thanks
Tim
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