jeudi 5 février 2015

Roamios not working in campus dorms

Just wanted to share my experience with Roamio at my kids's colleges (Boston College and Stevenson University in Maryland). I bought each a Roamio basic for Christmas after checking with Tivo, Comcast (cable provider to both schools) and the IT Department at both schools. All assured me the Roamios would work with no problems. Turns out they weren't aware of the all digital nature of the Roamio and technical incompatibility with their cable infrastructure. After much trying, calling, tech support, etc., both schools confirmed that since the cable signal is essentially re-packaged and re-distributed to the dorm rooms, it was impossible to pair the cable cards essentially rendering the Roamios somewhat crippled. The kids are able to view some channels, pause and record (shows in progress), but channel guide listings won't populate correctly (or at all) and scheduled recordings are impossible. We will keep them and the kids are happy with the functionality they have for now (better than nothing). Tivo support was great. Comcast was a hassle until I got the right higher level guy who jumped and got me answers. Just wanted to share my experience so others considering using Roamios at colleges would be forewarned.




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