Had a really brief power outage the other night and in the morning I discovered my Roamio Pro apparently stuck in a reboot loop. Nothing on the screen, and the green and yellow LEDs inside the unit on solid. Tried power cycling it multiple times, turned it off for 30 minutes and tried again, but just could not get it to boot. I finally ended up calling TiVo support and while I was waiting to speak with a tech I tried one more power cycle and it immediately booted up normally.
The tech I spoke with said it was likely a hard drive issue and that it can take multiple power cycle events to repair drive damage, assuming it's a recoverable error. I pressed him a bit on this and asked if there was any way to see what the unit was doing when it was "stuck", or force a drive check (I assume a standard fsck runs after a dirty shutdown?) on the next bootup and he told me to do the "Pause 5-4" sequence if it happens again and that would force the unit into a diagnostic mode.
After all that I asked what the odds are that this would happen again, and what my options were for a repair/replacement. Because the Roamio is 11 months old he offered a replacement for $49.00. So... based on my symptoms and the $49.00 offer, would you swap units, or just keep what you have?
This is the first hardware issue I've seen, and not sure whether it's a one-off event or a warning sign of more trouble to come (which of course will happen when I'm out of warranty).
Thoughts/suggestions?
The tech I spoke with said it was likely a hard drive issue and that it can take multiple power cycle events to repair drive damage, assuming it's a recoverable error. I pressed him a bit on this and asked if there was any way to see what the unit was doing when it was "stuck", or force a drive check (I assume a standard fsck runs after a dirty shutdown?) on the next bootup and he told me to do the "Pause 5-4" sequence if it happens again and that would force the unit into a diagnostic mode.
After all that I asked what the odds are that this would happen again, and what my options were for a repair/replacement. Because the Roamio is 11 months old he offered a replacement for $49.00. So... based on my symptoms and the $49.00 offer, would you swap units, or just keep what you have?
This is the first hardware issue I've seen, and not sure whether it's a one-off event or a warning sign of more trouble to come (which of course will happen when I'm out of warranty).
Thoughts/suggestions?
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