I'm pretty annoyed. About three weeks ago, my husband and I called TiVo about getting a Roamio Pro with lifetime service, because you can't buy that on the website. The woman I spoke with told me they had a deal running until April 30:
Romio Pro for $699
AIP Plan originally $599, with a $500 discount, so $99
Total cost around $800
My husband heard the call - we are both certain she said this deal was good until April 30, and that's how I wrote it down in my notes.
We took a couple of weeks to figure out how to set up a Moca network, how much we'd do ourselves verses having Charter come out to do for us, and to consider whether it was worth adding a Mini at the same time.
I called today to place the order, and the guy I spoke to said that deal had been pulled. If I want a Roamio Pro with lifetime service, instead of it being $800, it'll be $1,200. He said he had no option to override this to honor what the first rep told me.
Has anyone had any luck getting them to honor a deal in this situation? We've had TiVos for 15 years and really don't want to pay monthly/annually for service. I thought they treated longtime customers better than this.
Romio Pro for $699
AIP Plan originally $599, with a $500 discount, so $99
Total cost around $800
My husband heard the call - we are both certain she said this deal was good until April 30, and that's how I wrote it down in my notes.
We took a couple of weeks to figure out how to set up a Moca network, how much we'd do ourselves verses having Charter come out to do for us, and to consider whether it was worth adding a Mini at the same time.
I called today to place the order, and the guy I spoke to said that deal had been pulled. If I want a Roamio Pro with lifetime service, instead of it being $800, it'll be $1,200. He said he had no option to override this to honor what the first rep told me.
Has anyone had any luck getting them to honor a deal in this situation? We've had TiVos for 15 years and really don't want to pay monthly/annually for service. I thought they treated longtime customers better than this.
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