Hi all,
I recently pulled my TIVO Series 1 out of the closet to setup in a second room. It has a lifetime service package and is in perfect working order.
Nevertheless, it has not been able to find a TiVO service number that will pick up. It has been unused long enough that I have to do Guided Setup again to get the TiVO Service Number and MAK keys which are required to actually email TiVO support. In other words, I can't get far enough along the process to get the info I need to contact support.
More importantly, I read online that TIVO is discontinuing service and offering a $75.00 prepaid gift card as compensation for ending service that was supposed to last for the lifetime. Given that, there isn't much point to me working out the technical issues to get it up and running again... but how do I go about claiming my gift card? They didn't send me the email offer... (maybe they have an old email address on file?)
Any ideas?
Thanks.
I recently pulled my TIVO Series 1 out of the closet to setup in a second room. It has a lifetime service package and is in perfect working order.
Nevertheless, it has not been able to find a TiVO service number that will pick up. It has been unused long enough that I have to do Guided Setup again to get the TiVO Service Number and MAK keys which are required to actually email TiVO support. In other words, I can't get far enough along the process to get the info I need to contact support.
More importantly, I read online that TIVO is discontinuing service and offering a $75.00 prepaid gift card as compensation for ending service that was supposed to last for the lifetime. Given that, there isn't much point to me working out the technical issues to get it up and running again... but how do I go about claiming my gift card? They didn't send me the email offer... (maybe they have an old email address on file?)
Any ideas?
Thanks.
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