Hello all, new member here. :)
I have a strange issue that I would greatly appreciate help with. I am a relatively new customer with RCN, and have one dvr(Pace MG1) and one mini(Pace Mi3). They are direct connected via ethernet to my router's gigabit lan ports using cat6. I have static IP addresses set for both, and everything works perfectly except for one odd problem:
When watching live tv on the mini if I pull up the guide and press select to change to another channel, the mini always looks for another tuner to do so.
What I mean by that is, instead of simply keeping the existing tuner it has locked and changing to the new frequency-- I get the "Going to Live TV, Finding a tuner..." pop-up. It then grabs another one, changes the frequency, buffers the stream and displays the new channel. This results in a delay of about 5-6 seconds every time I change the channel using the guide. To make matters even more bizarre, this behavior occurs only when using the guide. If I change the channel using other methods such as: 1) chan up/down buttons 2) keypad or 3) the last button on the remote (without pulling up the guide), it does not happen. It simply changes the frequency, re-buffers and displays as I would expect it to. This takes about 2-3 seconds depending on the channel.
As a result, this acts as a serious deterrent from using the guide since I know the delay is going to be twice as long. This can't be intended functionality, and never happens when watching tv on the set hooked up to the dvr itself. It seems as if the mini is intentionally releasing the tuner it has locked back to the dvr, and asking for a new one. Why would it do this? Has anyone ever seen this before? What could be causing it?
Network tests and diagnostics on both units report no problems. I don't have many devices on my network, and don't see how this could be a traffic/bandwidth problem. I've gone back and forth with RCN tech support about this for about a month now, even having swapped out the mini. The problem still remains. Please advise.
Thanks in advance.
I have a strange issue that I would greatly appreciate help with. I am a relatively new customer with RCN, and have one dvr(Pace MG1) and one mini(Pace Mi3). They are direct connected via ethernet to my router's gigabit lan ports using cat6. I have static IP addresses set for both, and everything works perfectly except for one odd problem:
When watching live tv on the mini if I pull up the guide and press select to change to another channel, the mini always looks for another tuner to do so.
What I mean by that is, instead of simply keeping the existing tuner it has locked and changing to the new frequency-- I get the "Going to Live TV, Finding a tuner..." pop-up. It then grabs another one, changes the frequency, buffers the stream and displays the new channel. This results in a delay of about 5-6 seconds every time I change the channel using the guide. To make matters even more bizarre, this behavior occurs only when using the guide. If I change the channel using other methods such as: 1) chan up/down buttons 2) keypad or 3) the last button on the remote (without pulling up the guide), it does not happen. It simply changes the frequency, re-buffers and displays as I would expect it to. This takes about 2-3 seconds depending on the channel.
As a result, this acts as a serious deterrent from using the guide since I know the delay is going to be twice as long. This can't be intended functionality, and never happens when watching tv on the set hooked up to the dvr itself. It seems as if the mini is intentionally releasing the tuner it has locked back to the dvr, and asking for a new one. Why would it do this? Has anyone ever seen this before? What could be causing it?
Network tests and diagnostics on both units report no problems. I don't have many devices on my network, and don't see how this could be a traffic/bandwidth problem. I've gone back and forth with RCN tech support about this for about a month now, even having swapped out the mini. The problem still remains. Please advise.
Thanks in advance.
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