Series 2 gift subscription

Years ago, I bought my parents a TiVo series 2 with a gift lifetime subscription. I visited them recently and they never took it out of the box. I had included a printed copy of the e-mail with the gift code inside the box. I tried setting it up but the code doesn't fit the activation screen. I called TiVo and they said they will not activate a series 2 or give me credit to use it with a new model. I don't fault my parents for never activating it. They are old and didn't understand...

Series 2 gift subscription

Series 2 gift subscription