TiVo can't find my account! Frustrated...

So far my new TiVo experience is terrible.

Haven't been able to successfully get my new BOLT activated and working (5 days now). I've called TiVo Customer service 7 times. They cannot find my account. They try to pull it up by my phone number... my name... my address.... my email... my TSN.... Nothing. "Sorry sir, I can't see your account. I can't help you." ...

Customer Service has been horrible.... Difficult communication.... After they "can't help me", they say someone will call...

TiVo can't find my account! Frustrated...

TiVo can't find my account! Frustrated...