I am trying to install my first Roamio Plus and a Mini. They replace
2 series 3 HD units that I have had for several years. Here is config:
Roamio Plus connected with Ethernet
Mini connected with Ethernet
2 Premiers with Ethernet (existing)
Software 20.4.5c on Roamio
Home network has 24 port switch centrally, and several 5 port switches
where network connections are clustered.
Most of the network operates at 10/100
Network and other Tivos have worked great for 9 years.
Premiers were acquired 4 years ago.
Roamio works flawlessly by itself. Cable and internet sources OK.
It will record fine, and transferred programs from a Premier and HD.
Mini will play recorded programs from the Roamio's My Shows.
When the watch live TV button is pressed or a program is selected
from the guide, the mini displays a v052 message that the channel is not
available, "if error persists call for customer support."
At this moment the Roamio has begun to fail.
The Roamio will not change any live TV channel,
it is effectively blocked off from displaying live tv.
The Roamio gives a message :
This channel is temporarily unavailable-
Press select to try tuning to this channel again.
Contact your cable provider for more information,"
on every channel that you try to select.
A restart will cause the Roamio to display live TV again
Trouble shooting steps so far.
Check all network connections, and devices.
Call for support. ----- Begin frustration.
Support checks diagnostics on tuners and accounts.
C.S. Made these suggestions.
---eliminate the network switch.
---plug the Roamio and the Mini into the same router.
---go away
Set the Roamio to create a Moca Network
Plugged the Mini into Coax, unplugged ENET, and set to use MOCA
Same symptoms
Called support back with MOCA results
They said:
--- Cable card firmware is back level, get it updated.
--- put POE filter on Cable.
--- put MOCA adapter at router
--- Go AWAY
I do not understand how this could be a network problem.
===== Both boxes communicate extensively. ====
I do not understand how it could be a cable card problem.
===== I receive all the channels I am supposed to.
I do not understand how it could be a incoming cable signal problem.
==== All the channels that I play are flawless pictures, and record fine.
This strikes me as a Roamio issue, It will stream from "MY SHOWS" but not
from a live tuner.
Sorry for wordiness. (Trying to describe).
Does anyone have any suggestions.
2 series 3 HD units that I have had for several years. Here is config:
Roamio Plus connected with Ethernet
Mini connected with Ethernet
2 Premiers with Ethernet (existing)
Software 20.4.5c on Roamio
Home network has 24 port switch centrally, and several 5 port switches
where network connections are clustered.
Most of the network operates at 10/100
Network and other Tivos have worked great for 9 years.
Premiers were acquired 4 years ago.
Roamio works flawlessly by itself. Cable and internet sources OK.
It will record fine, and transferred programs from a Premier and HD.
Mini will play recorded programs from the Roamio's My Shows.
When the watch live TV button is pressed or a program is selected
from the guide, the mini displays a v052 message that the channel is not
available, "if error persists call for customer support."
At this moment the Roamio has begun to fail.
The Roamio will not change any live TV channel,
it is effectively blocked off from displaying live tv.
The Roamio gives a message :
This channel is temporarily unavailable-
Press select to try tuning to this channel again.
Contact your cable provider for more information,"
on every channel that you try to select.
A restart will cause the Roamio to display live TV again
Trouble shooting steps so far.
Check all network connections, and devices.
Call for support. ----- Begin frustration.
Support checks diagnostics on tuners and accounts.
C.S. Made these suggestions.
---eliminate the network switch.
---plug the Roamio and the Mini into the same router.
---go away
Set the Roamio to create a Moca Network
Plugged the Mini into Coax, unplugged ENET, and set to use MOCA
Same symptoms
Called support back with MOCA results
They said:
--- Cable card firmware is back level, get it updated.
--- put POE filter on Cable.
--- put MOCA adapter at router
--- Go AWAY
I do not understand how this could be a network problem.
===== Both boxes communicate extensively. ====
I do not understand how it could be a cable card problem.
===== I receive all the channels I am supposed to.
I do not understand how it could be a incoming cable signal problem.
==== All the channels that I play are flawless pictures, and record fine.
This strikes me as a Roamio issue, It will stream from "MY SHOWS" but not
from a live tuner.
Sorry for wordiness. (Trying to describe).
Does anyone have any suggestions.
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