Not that this will help anyone, but maybe put some perspective on attempting to purchase a Stream from Best Buy recently (It's been a nightmare...my apologies for this being long-winded...sooo frustrating, and a word of WARNING on trying to go above and beyond to purchase a Stream at this time):
Since tivo.com and amazon(proper) was out of stock, I have been attempting the bestbuy.com avenue...
Plan A: Ordered from Best Buy on Wed Jan 14 (nearest store in stock was 75 miles away), confirmed with tracking number early Thu Jan 15...attempted via myUPS to reroute to local hub (five minutes from work), option was greyed out...first delivery attempt on Fri Jan 17, signature required for delivery. Attempted via ups.com to hold at hub using Info Notice number, option greyed out, also not allowed to reroute to different address, even a neighbors in the same building, even for additional fee. Called UPS on Sat Jan 18, asking if I can have it held at hub (It was sitting on the truck there!), this option is not allow per the shipper (Best Buy), nor was changing delivery address. Next call, Best Buy. Best Buy CSR told me that UPS can be difficult to work with, in the context of the receiver (me), I politely corrected the rep on the phone and told her that UPS would be happy to hold at the hub, however Best Buy's delivery instructions did not allow for this. CSR eventually told me that after final delivery attempt, it would be held at hub for five days for me to pick up, perfect! Mon Jan 19, final delivery attempt (second didn't even exist!). Tue Jan 20, Stream was on it's way back to Best Buy's distribution center. Thu Jan 22, it was back at Best Buy. [FAILED] Refund back onto my CC within 5 days.
Plan B: Was flying to NYC Sat Jan 24...no Manhattan/Queens/Brooklyn stores had in stock...was then flying from NYC to Ft Myers on Mon Jan 26 around noon (blizzard be damned!), Best Buy right next to RSW had in stock (checked Sat night from my phone), perfect! Logged on to purchase Sun morning, hold at store, was checking out, "item not available for pickup". Next closest store “in stock” was 85 miles from where I was staying. [FAILED]
Plan C: When I flew home on Thu Jan 29 and stopped at the local store near my home (about 11:00am) before I went into the office for the afternoon. Asked a rep in home theater if I could order a Stream to be delivered to the store for me to pick-up. After being passed along to two other people, the third rep said “let’s see if we can make this happen for for you.” He looked it up, entered my order, I payed for it, it will be there for pickup on Tue Feb 3. Early morning Feb 3, email from Best Buy telling me it will be available for pickup Fri Feb 6. After work Fri Feb 6, check email, Stream will be available for pickup Wed Feb 11. Today, no emails. Attempted to look up order, “Order ID does not exists”. As I am writing this tome, received an email from Best Buy, “Your item has been canceled…Because we don't know when or if we will receive more of this item in stock, we have canceled your order.” [FAILED].
UURRGGHH!!! When did trying to spend $129 become so difficult! ;)
Since tivo.com and amazon(proper) was out of stock, I have been attempting the bestbuy.com avenue...
Plan A: Ordered from Best Buy on Wed Jan 14 (nearest store in stock was 75 miles away), confirmed with tracking number early Thu Jan 15...attempted via myUPS to reroute to local hub (five minutes from work), option was greyed out...first delivery attempt on Fri Jan 17, signature required for delivery. Attempted via ups.com to hold at hub using Info Notice number, option greyed out, also not allowed to reroute to different address, even a neighbors in the same building, even for additional fee. Called UPS on Sat Jan 18, asking if I can have it held at hub (It was sitting on the truck there!), this option is not allow per the shipper (Best Buy), nor was changing delivery address. Next call, Best Buy. Best Buy CSR told me that UPS can be difficult to work with, in the context of the receiver (me), I politely corrected the rep on the phone and told her that UPS would be happy to hold at the hub, however Best Buy's delivery instructions did not allow for this. CSR eventually told me that after final delivery attempt, it would be held at hub for five days for me to pick up, perfect! Mon Jan 19, final delivery attempt (second didn't even exist!). Tue Jan 20, Stream was on it's way back to Best Buy's distribution center. Thu Jan 22, it was back at Best Buy. [FAILED] Refund back onto my CC within 5 days.
Plan B: Was flying to NYC Sat Jan 24...no Manhattan/Queens/Brooklyn stores had in stock...was then flying from NYC to Ft Myers on Mon Jan 26 around noon (blizzard be damned!), Best Buy right next to RSW had in stock (checked Sat night from my phone), perfect! Logged on to purchase Sun morning, hold at store, was checking out, "item not available for pickup". Next closest store “in stock” was 85 miles from where I was staying. [FAILED]
Plan C: When I flew home on Thu Jan 29 and stopped at the local store near my home (about 11:00am) before I went into the office for the afternoon. Asked a rep in home theater if I could order a Stream to be delivered to the store for me to pick-up. After being passed along to two other people, the third rep said “let’s see if we can make this happen for for you.” He looked it up, entered my order, I payed for it, it will be there for pickup on Tue Feb 3. Early morning Feb 3, email from Best Buy telling me it will be available for pickup Fri Feb 6. After work Fri Feb 6, check email, Stream will be available for pickup Wed Feb 11. Today, no emails. Attempted to look up order, “Order ID does not exists”. As I am writing this tome, received an email from Best Buy, “Your item has been canceled…Because we don't know when or if we will receive more of this item in stock, we have canceled your order.” [FAILED].
UURRGGHH!!! When did trying to spend $129 become so difficult! ;)
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