Just venting.
I have FIOS in my primary home and it works just fine ALWAYS.
I have a vacation condo that is in a Comcast area and I'm only there periodically. I have a roamio pro there too. I worked fine during the install in December. On Tuesday, all channels stopped working and I'm getting a V58 error. I was able to get to the Tivo on Friday and spent four hours over two days with Comcast on the phone with ten different reps and two trips to the local comcast service center to exchange cablecards.
Some absolutely insane things occurred:
1. The first Comcast person completely removed my video package from my account. I was told this was impossible and they could never do this.
2. I actually had several calls where they were "You don't have video on your account." I eventually got a supervisor to put the double play back on my account.
3. No one could get my cablecards authorized. The original one or the replacement one.
4. During it, one rep actually disabled my cable modem and my Internet stopped working. Another call had to be made to get that working again.
Anyway, I couldn't spend the whole weekend on the phone trying to get it fixed by people who don't understand what they are doing, so I was able to get an appointment for April 23rd (The next time I am at the condo) for a tech to role out and he/she can stay on the phone and try to get it working.
Comcast, you have VERY serious problems in your company. I'm hoping I can actually get this resolved, or I'm going to have to sell all my Tivo equipment at the location and switch to their crap at a much higher expense.
I have FIOS in my primary home and it works just fine ALWAYS.
I have a vacation condo that is in a Comcast area and I'm only there periodically. I have a roamio pro there too. I worked fine during the install in December. On Tuesday, all channels stopped working and I'm getting a V58 error. I was able to get to the Tivo on Friday and spent four hours over two days with Comcast on the phone with ten different reps and two trips to the local comcast service center to exchange cablecards.
Some absolutely insane things occurred:
1. The first Comcast person completely removed my video package from my account. I was told this was impossible and they could never do this.
2. I actually had several calls where they were "You don't have video on your account." I eventually got a supervisor to put the double play back on my account.
3. No one could get my cablecards authorized. The original one or the replacement one.
4. During it, one rep actually disabled my cable modem and my Internet stopped working. Another call had to be made to get that working again.
Anyway, I couldn't spend the whole weekend on the phone trying to get it fixed by people who don't understand what they are doing, so I was able to get an appointment for April 23rd (The next time I am at the condo) for a tech to role out and he/she can stay on the phone and try to get it working.
Comcast, you have VERY serious problems in your company. I'm hoping I can actually get this resolved, or I'm going to have to sell all my Tivo equipment at the location and switch to their crap at a much higher expense.
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