I just filed a missing channel report (again) on Tivo's website. I find it ironic that they seems to be acknowledging the OTA market but yet the web site is set up for only reporting problems with cable or satellite. In the space that must be completed for provider I typed "antenna only" and could not leave the block for provider's phone number blank so actually entered the phone number of the TV station in question. There is no way on the form to report incorrect actual digital frequency numbers. I tried (again) to explain it in the space provided below.
I know from experience not to call a service representative about these problems since as soon as they hear the word "antenna" they start telling me that they are not responsible for adequate reception and that I must need a better antenna. No matter how many times I try to explain that I have strong reception if I scan in the missing frequency, but the problem is that there is no guide information for scanned channels, they will go right back to telling me I need a better antenna. Time will tell if this attempt is any more successful.
I know from experience not to call a service representative about these problems since as soon as they hear the word "antenna" they start telling me that they are not responsible for adequate reception and that I must need a better antenna. No matter how many times I try to explain that I have strong reception if I scan in the missing frequency, but the problem is that there is no guide information for scanned channels, they will go right back to telling me I need a better antenna. Time will tell if this attempt is any more successful.
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