Ever since the 2014 summer update, I've been experiencing some strange issues with my Roamio Plus box which I upgraded to 3TB before ever plugging in. The unit is less than one year old.
The update caused the box to become sluggish and it no longer zips through menus at lightening speed. I either see that spinning wheel icon "Please wait" or occasionally the screen goes completely black and I have to hit the left arrow key to go back to the previous menu.
Moreover, the guide info is incorrect. Even though the "To Do" list shows future recordings airing on the right channels, if I go to Explore this show >> Upcoming there will be a whole host of upcoming episodes that are assigned on the wrong channels. These channels don't even exist for my lineup on FiOS.
Additionally, if I select an upcoming recording and choose "View upcoming recording" a small distorted menu pops up with no listings.
Has any one else experienced this issue and if so, is there any known solution?
I've spoken to four different Level 2 Tivo support reps, cleared the Program info/Guide data and repeated guided setup twice, upgraded the software to 20.4.5c from 20.4.4, ran Kickstart 54 without error, restarted countless times and the issues still persist.
After several weeks of failed trouble shooting over the phone, I was offered a box swap. However even though my registered unit says "Plus" on the outside it is essentially a Pro with the upgraded 3TB drive.
How should I proceed? Tell Tivo I've upgraded my drive (which they might be able to verify)? Or just accept the new box and replace it with my existing 3TB drive before sending the old one back?
To me, it seems the issue is software and not hardware related.
The update caused the box to become sluggish and it no longer zips through menus at lightening speed. I either see that spinning wheel icon "Please wait" or occasionally the screen goes completely black and I have to hit the left arrow key to go back to the previous menu.
Moreover, the guide info is incorrect. Even though the "To Do" list shows future recordings airing on the right channels, if I go to Explore this show >> Upcoming there will be a whole host of upcoming episodes that are assigned on the wrong channels. These channels don't even exist for my lineup on FiOS.
Additionally, if I select an upcoming recording and choose "View upcoming recording" a small distorted menu pops up with no listings.
Has any one else experienced this issue and if so, is there any known solution?
I've spoken to four different Level 2 Tivo support reps, cleared the Program info/Guide data and repeated guided setup twice, upgraded the software to 20.4.5c from 20.4.4, ran Kickstart 54 without error, restarted countless times and the issues still persist.
After several weeks of failed trouble shooting over the phone, I was offered a box swap. However even though my registered unit says "Plus" on the outside it is essentially a Pro with the upgraded 3TB drive.
How should I proceed? Tell Tivo I've upgraded my drive (which they might be able to verify)? Or just accept the new box and replace it with my existing 3TB drive before sending the old one back?
To me, it seems the issue is software and not hardware related.
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