I just installed a TiVo Mini in the bedroom to replace our one cable co. box. I returned it to Bright House today. I get home and realize they changed my cable package to $150 instead of $100. I called to ask why and they said you must have a cable box to receive Premier channels (not premium, random channels like BBC America/Cooking Channel/etc.). I told them that's incorrect since my Roamio has been receiving the exact same channels as my cable box, but now I'm not receiving them.
I asked if they could just apply the Premier + Lightning 30 package to my account, but they seemed dead set that I must have a cable box from them to have it.
My logic was: my cable is $100 + $8 for a cable box therefore return the box, pay $100/month. According to Bright House this is impossible...
No one at Bright House knows what to do. Now I'm missing half my cable channels until Saturday when they're scheduled to bring me another cable box that I'm not even going to plug in. I'm upset because I got the Mini to save the $8/month cable box charge.
Anyone have any advice?
I asked if they could just apply the Premier + Lightning 30 package to my account, but they seemed dead set that I must have a cable box from them to have it.
My logic was: my cable is $100 + $8 for a cable box therefore return the box, pay $100/month. According to Bright House this is impossible...
No one at Bright House knows what to do. Now I'm missing half my cable channels until Saturday when they're scheduled to bring me another cable box that I'm not even going to plug in. I'm upset because I got the Mini to save the $8/month cable box charge.
Anyone have any advice?
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