New Bolt not Populating Guide Information

I just got a new Bolt in the middle of April so outside the return window. I keep having to connect to the TiVo service manually in order to populate the guide information. My TiVo Premiere will work fine as it automatically populates the guide. Why is my Bolt not doing the same? When I contacted TiVo they said to make sure certain Ports were open on the router and I checked the Network settings and the Bolt is indicating that all required ports are already open. I don't know what to do next so I'm going to check to see if I can get a warranty replacement if I can't figure out why it won't populate the guide automatically.