mardi 31 mai 2016

Provider disappeared from guided setup

I followed the advice of tech support that sent me down the wrong path and now I can't fix it. The guide data was wrong for one channel even though it's right on the app and on Tivo Online. A forced connection didn't fix it, so tech suggested I rerun guided setup with a purposely wrong zip code and provider, then run it again with the correct info. That would force it to reload everything.
Now, my provider (Time Warner) doesn't show up in guided setup. The only one listed for my zip code is Sony New York (which doesn't exist). I know Time Warner is changing its name, but it certainly isn't Sony New York and when I pick that one, the channel lineup is all wrong. Of course support is closed for the day. I'm pulling my hair out. Any ideas?


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