Tivo stream outside home network issue

So inside my home network streaming works fine. I followed the directions setting it up correctly for outside connection. When I am outside the network and open stream I can select the dvr, I can see everything, when I select something to watch stream says "setting up" and just hangs there forever. The app becomes unresponsive and must be killed. Tried several times to both my Roamio and Bolt. Iphone 7 with Ios 10.3.1 Any ideas?

Tivo stream outside home network issue