After updating to 20.4.5 and restarting my TiVo Roamio OTA, the new Amazon Instant Video (Prime) and VUDU apps were not visible. Only the old Amazon app was showing.
Software version 20.4.5 was confirmed from Settings & Messages > Account & System Info > System Information.
Restarting the Roamio several times did not work.
Forcing updates several times and restarting more did not work.
Going to Settings & Messages > Settings > Channels > My Video Providers did not resolve this issue. The new Amazon Instant Video (Prime) or VUDU apps were not present to be checked or unchecked. Only the apps from 20.4.4 were present, including Amazon Instant Video. NOT the Amazon Instant Video (Prime) app, a subtle but important distinction.
I read several other customers were having a similar problem, but did not see a resolution.
What did resolve my issue was changing Information on my Amazon account linked to my TiVo Roamio by going to www.amazon.com/mytv > Settings > Registered Devices and "Deregister" my Tivo which showed only as the name I had given it, "Living Room". Several other devices were listed by the type of device, example: "Apple iPad (Name_of_Apple_iPad). The TiVo was not listed with a device type, only the name of the TiVo I had given it, "Living Room".
After "deregistering" "Living Room" (the TiVo), the new Amazon Instant Video (Prime) and VUDU apps both appeared and worked normally. Restarting the TiVo again was not required. After registering my Amazon Prime account on the new Amazon Instant Video (Prime) TiVo app, the TiVo Roamio showed up automatically in registered devices on my Amazon account with the name TiVo (TiVo).
I hope this will help someone else.
Software version 20.4.5 was confirmed from Settings & Messages > Account & System Info > System Information.
Restarting the Roamio several times did not work.
Forcing updates several times and restarting more did not work.
Going to Settings & Messages > Settings > Channels > My Video Providers did not resolve this issue. The new Amazon Instant Video (Prime) or VUDU apps were not present to be checked or unchecked. Only the apps from 20.4.4 were present, including Amazon Instant Video. NOT the Amazon Instant Video (Prime) app, a subtle but important distinction.
I read several other customers were having a similar problem, but did not see a resolution.
What did resolve my issue was changing Information on my Amazon account linked to my TiVo Roamio by going to www.amazon.com/mytv > Settings > Registered Devices and "Deregister" my Tivo which showed only as the name I had given it, "Living Room". Several other devices were listed by the type of device, example: "Apple iPad (Name_of_Apple_iPad). The TiVo was not listed with a device type, only the name of the TiVo I had given it, "Living Room".
After "deregistering" "Living Room" (the TiVo), the new Amazon Instant Video (Prime) and VUDU apps both appeared and worked normally. Restarting the TiVo again was not required. After registering my Amazon Prime account on the new Amazon Instant Video (Prime) TiVo app, the TiVo Roamio showed up automatically in registered devices on my Amazon account with the name TiVo (TiVo).
I hope this will help someone else.
Aucun commentaire:
Enregistrer un commentaire