I cannot believe that a Tivo cannot handle clear QAM channels that a cheap, $200 Samsung TV can tune. Unbelievable! Tivo is quickly running out of reasons to keep me as a customer. I thought innovation was their hallmark. Now, I can't even get a DVR to do something simple.
Customer 11/04/2014 01:20 PM
Ok, I now have clarification that a Tivo cannot handle something that a $200 "Smart" TV can. Lovely.
Response (Megan) 11/04/2014 01:07 PM
Hello Rob,
I would be glad to continue helping you with the updated information you provided.
Perhaps I will reword my statement. Clear QAM channels are not regulated by the FCC and not supported. If they do not come through on the channels you can ask them to change the frequency they are being broadcast in. Past that we can not do anything else for Clear QAM channels when they do not come through. They are not supported. Not supported does not mean it will not work that it is known to have these issues. You can also instead connect the TiVo with over the air antenna. Usually antenna will have the same channels as Clear QAM.
Please continue to use reference number xxxxxxxx for further contact regarding this request. In order to respond to this email, please log into your account at http://ift.tt/1prWYDX. Replies directly to this email will not be received.
Sincerely,
Megan
TiVo Customer Support Representative
www.tivo.com/support
http://forums.tivo.com
Customer 11/04/2014 05:54 AM
Perhaps I did not explain my environment correctly. I will try again.
This is a private, University Cable system. I worked with you Channel Lineup department earlier this year to add this campus channel lineup to your service. So, when setting up a Tivo, the guide data is now correct and it accurately reflects the channels available.
As I mentioned earlier, this system DOES NOT use CableCards. They do not even offer them. All of the channels are unencrypted and the integrated tuner in the TV being used is able to tune them without issue, so this is clearly a Tivo issue.
So, to be clear, guide data is not the issue. That is actually available. I want to understand why a normal TV can handle this, and yet a Tivo cannot??? Especially if the channel scan done by a Tivo finds the channels, that tells me it "sees" the frequencies of the the available channels.
Thank you, please advise.
-Rob
Response (Megan) 11/03/2014 04:46 PM
Hello Rob,
Thank you for contacting TiVo Customer Support. I would be glad to help with informing you on Clear QAM channels.
Some cable providers include unencrypted channels in their cable lineups. These channels usually are rebroadcasts of ATSC (antenna) channels. If you perform a channel scan, these unencrypted channels (which are also known as "clear QAM channels") appear in your channel list, and your DVR can tune to them, but you will not receive program guide data for them unless you obtain a CableCARD from your cable provider. Here is why CableCARDs are necessary for clear QAM channels:
*Unlike analog channels, which are mapped to fixed base frequencies to comply with industry-wide broadcast standards, digital channels can be broadcast on any frequency your cable provider chooses, and the frequency can be changed at any time.
*Tribune Media Services, which provides program guide data to TiVo, does not collect tuning frequency data from cable providers.
*As soon as a CableCARD is installed and activated, the card downloads a channel map from your cable provider that tells the DVR which frequency to tune to in order to display each channel in your lineup. With this information, the DVR can match the program guide data with the tuning frequency.
*Without the CableCARD channel map, the DVR cannot automatically tune to the correct channel to begin a scheduled recording. This means that without a CableCARD, you can only record a program on a digital channel by pressing the Record button while the show is playing in Live TV.
All of this means that if the Clear QAM channels are coming in at a frequency the TiVo can read you are more then welcome to watch and use them. Though if they are not working they are not regulated and thus not supported. Not supported does not mean it wont work but that it has been known to not work and we do not have a resolution. They are more then welcome to try changing the frequency of these channels to see if they would then come through the TiVo.
The reference number for this inquiry is. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at http://ift.tt/1prWYDX. Replies directly to this email will not be received.
Sincerely,
Megan
TiVo Customer Support Representative
www.tivo.com/support
http://forums.tivo.com
Customer 11/03/2014 09:44 AM
Hello. We are having problems getting a Tivo working for my son on a college campus TV system (Zip Code 35487 - University of Alabama). It is a private system, and uses CleamQAM (no cable cards). After doing a channel scan, it finds the correct # of channels (about 120) but cannot tune into/produce a picture on any of them. We know it isn't a cable issue, because when the outlet is connected to his new Samsung Smart TV, all channels are available. How can we correct this?
Customer 11/04/2014 01:20 PM
Ok, I now have clarification that a Tivo cannot handle something that a $200 "Smart" TV can. Lovely.
Response (Megan) 11/04/2014 01:07 PM
Hello Rob,
I would be glad to continue helping you with the updated information you provided.
Perhaps I will reword my statement. Clear QAM channels are not regulated by the FCC and not supported. If they do not come through on the channels you can ask them to change the frequency they are being broadcast in. Past that we can not do anything else for Clear QAM channels when they do not come through. They are not supported. Not supported does not mean it will not work that it is known to have these issues. You can also instead connect the TiVo with over the air antenna. Usually antenna will have the same channels as Clear QAM.
Please continue to use reference number xxxxxxxx for further contact regarding this request. In order to respond to this email, please log into your account at http://ift.tt/1prWYDX. Replies directly to this email will not be received.
Sincerely,
Megan
TiVo Customer Support Representative
www.tivo.com/support
http://forums.tivo.com
Customer 11/04/2014 05:54 AM
Perhaps I did not explain my environment correctly. I will try again.
This is a private, University Cable system. I worked with you Channel Lineup department earlier this year to add this campus channel lineup to your service. So, when setting up a Tivo, the guide data is now correct and it accurately reflects the channels available.
As I mentioned earlier, this system DOES NOT use CableCards. They do not even offer them. All of the channels are unencrypted and the integrated tuner in the TV being used is able to tune them without issue, so this is clearly a Tivo issue.
So, to be clear, guide data is not the issue. That is actually available. I want to understand why a normal TV can handle this, and yet a Tivo cannot??? Especially if the channel scan done by a Tivo finds the channels, that tells me it "sees" the frequencies of the the available channels.
Thank you, please advise.
-Rob
Response (Megan) 11/03/2014 04:46 PM
Hello Rob,
Thank you for contacting TiVo Customer Support. I would be glad to help with informing you on Clear QAM channels.
Some cable providers include unencrypted channels in their cable lineups. These channels usually are rebroadcasts of ATSC (antenna) channels. If you perform a channel scan, these unencrypted channels (which are also known as "clear QAM channels") appear in your channel list, and your DVR can tune to them, but you will not receive program guide data for them unless you obtain a CableCARD from your cable provider. Here is why CableCARDs are necessary for clear QAM channels:
*Unlike analog channels, which are mapped to fixed base frequencies to comply with industry-wide broadcast standards, digital channels can be broadcast on any frequency your cable provider chooses, and the frequency can be changed at any time.
*Tribune Media Services, which provides program guide data to TiVo, does not collect tuning frequency data from cable providers.
*As soon as a CableCARD is installed and activated, the card downloads a channel map from your cable provider that tells the DVR which frequency to tune to in order to display each channel in your lineup. With this information, the DVR can match the program guide data with the tuning frequency.
*Without the CableCARD channel map, the DVR cannot automatically tune to the correct channel to begin a scheduled recording. This means that without a CableCARD, you can only record a program on a digital channel by pressing the Record button while the show is playing in Live TV.
All of this means that if the Clear QAM channels are coming in at a frequency the TiVo can read you are more then welcome to watch and use them. Though if they are not working they are not regulated and thus not supported. Not supported does not mean it wont work but that it has been known to not work and we do not have a resolution. They are more then welcome to try changing the frequency of these channels to see if they would then come through the TiVo.
The reference number for this inquiry is. Please refer to this number if you choose to contact us again regarding this request. In order to reply to this email, please log into My Support at http://ift.tt/1prWYDX. Replies directly to this email will not be received.
Sincerely,
Megan
TiVo Customer Support Representative
www.tivo.com/support
http://forums.tivo.com
Customer 11/03/2014 09:44 AM
Hello. We are having problems getting a Tivo working for my son on a college campus TV system (Zip Code 35487 - University of Alabama). It is a private system, and uses CleamQAM (no cable cards). After doing a channel scan, it finds the correct # of channels (about 120) but cannot tune into/produce a picture on any of them. We know it isn't a cable issue, because when the outlet is connected to his new Samsung Smart TV, all channels are available. How can we correct this?
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