I received my Roamio Plus yesterday. I eventually realized the TSN on the TiVo didn't match the one on my account, or on the box it shipped in.
It took two online chats and two phone calls to convince the people at TiVo what was going on--they kept saying I must be reading the TSN number wrong, because that TiVo is "elsewhere"--i.e., on someone else's account. But it turns out I have their TiVo and they have mine.
It got more complicated because they couldn't just put this TSN on my account. They came up with a workaround, although I don't know yet whether it's successful (they created a new TSN to put on my account, and my TiVo is supposed to "adopt" that identity.
Has anyone else had this happen?
Edit:
Well, I just found this, so I guess it has happened before.
It took two online chats and two phone calls to convince the people at TiVo what was going on--they kept saying I must be reading the TSN number wrong, because that TiVo is "elsewhere"--i.e., on someone else's account. But it turns out I have their TiVo and they have mine.
It got more complicated because they couldn't just put this TSN on my account. They came up with a workaround, although I don't know yet whether it's successful (they created a new TSN to put on my account, and my TiVo is supposed to "adopt" that identity.
Has anyone else had this happen?
Edit:
Well, I just found this, so I guess it has happened before.
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