Here's one I have not seen before......
The NPL on my Roamio basic shows 13 "Nightly Show" entries. They are a mix of actual recordings and streaming entries.
All the streaming titles show as "available"..... the streaming indicator is teal colored, not grayed out.
All 13 titles display the "new" indication.
However.....
1. The NPL folder for the Nightly Show shows there are six new shows, but there are 13 entries inside that folder and ALL 13 show the "new" indication and show as available (indicator is not grayed out).
2. Only the last eight titles are playable. The rest show as "not currently available" in the lower right corner of the screen when you select them, in spite of the fact that the indicator is NOT grayed out like it should be if the title is known but not available.
Anyone else see this? Anyone have any idea where the Tivo gets the information it uses to determine if a streaming program (Comcast VOD in this case) is available or not?
Note that I have had the Tivo try to play a VOD title it thinks is available but it (or Comcast) has the wrong filename.... the error you get is in a separate error box and I think comes from Comcast. In this case, the indicator implies the title is available but the Roamio itself thinks it is not when you select it.
And just in case, I rebooted. No change.
Does anyone know if Tivo reads this forum regularly? Is this an adequate way to communicate issues like this? I have absolutely ZERO confidence that speaking with Tivo support on the phone will accomplish anything. Every time I try, the person I speak with A) has never heard of the issue before and B) lames absolutely everything possible EXCEPT an actual Tivo software or server issue.
Paul
The NPL on my Roamio basic shows 13 "Nightly Show" entries. They are a mix of actual recordings and streaming entries.
All the streaming titles show as "available"..... the streaming indicator is teal colored, not grayed out.
All 13 titles display the "new" indication.
However.....
1. The NPL folder for the Nightly Show shows there are six new shows, but there are 13 entries inside that folder and ALL 13 show the "new" indication and show as available (indicator is not grayed out).
2. Only the last eight titles are playable. The rest show as "not currently available" in the lower right corner of the screen when you select them, in spite of the fact that the indicator is NOT grayed out like it should be if the title is known but not available.
Anyone else see this? Anyone have any idea where the Tivo gets the information it uses to determine if a streaming program (Comcast VOD in this case) is available or not?
Note that I have had the Tivo try to play a VOD title it thinks is available but it (or Comcast) has the wrong filename.... the error you get is in a separate error box and I think comes from Comcast. In this case, the indicator implies the title is available but the Roamio itself thinks it is not when you select it.
And just in case, I rebooted. No change.
Does anyone know if Tivo reads this forum regularly? Is this an adequate way to communicate issues like this? I have absolutely ZERO confidence that speaking with Tivo support on the phone will accomplish anything. Every time I try, the person I speak with A) has never heard of the issue before and B) lames absolutely everything possible EXCEPT an actual Tivo software or server issue.
Paul
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