Tivo Stream won't D/L software update

Hi,

Just got a Tivo Stream today and it won't D/L the software update. Connecting to the Web service I get:

Sharing Certificate: Internal Error
Media Access Key: Unavailable
Secure HLS Data: Unavailable
Https Certificate: 1
Guided Setup: In Progress
Streaming Clients: 0/50
Streaming State: InGuidedSetup
Share Group:
Last Call State: Failed
Last TCD Call State: Failure Configuring
Next Svc Call: Mon Jul 27 2015 21:51:42 GMT-0400 (EDT)

I've tried power cycling the unit several times with the same result. I can reach the box from my iPhone and iPad, but can't get past this point. Any ideas?

Thanks