TWC - New Roamio - Waiting on CP Auth

I'm setting up a new Roamio and been on the phone with the TWC Cable Card line a couple of times trying to get it to work. Its been in the Waiting on CP Auth state now for about an hour and the TWC guy keeps telling me I just need to be patient and wait. Does that sound correct?

It figures that "Copy Protection" is what the hold up is! ;)