Hi Everyone, I bought a Roamio for the purpose of- along with my existing box- recording the entire olympics, more or less. Got it about a week in advance just in case. Upgraded the HD to a 6 TB. There was some difficulty with that due to not having the right equipment to format it initially, and my first drive not working correctly. Finally go that sorted out.
Then, once I added a cablecard I started getting cablecard errors...the kind that hijack your box every 5 seconds and send you back to Tivo central instead of letting your meaningfully troubleshoot. Went through about 5 cablecards, and found one that worked. Oddly though, when I had a cable company representative come out to try and help, the picture would clearly cut in and out when he wiggled the co-ax coming into the unit. He looked at the connector on the Tivo, and pointed out that the hole where the pin goes in is off-center. He thought it might be an inconsistent cable signal for that reason, though at no point did we observe any obvious problems with signal strength/SNR, etc.
I lost picture on all tuners a couple times after that, though. Usually either charter sending a signal to me, or Tivo forcing a service connection would fix it, although often 5-15 minutes after the fact. One time I did a cold boot that I found suggested on this forum, involving unplugging the network cable as well as the power. That worked like a charm, but only the one time.
Then yesterday early in the morning, after I'd recorded about 2 hours worth of Olympics, all 4 tuners suddenly started getting heavy pixelation and cutting out. I wiggled the co-ax, but it had no visible effect. I then unplugged my tivo normally, with the network included, and with the tuning adapter included, several different times. No luck. Wiggling the co-ax made no difference. At one point I got some weird pink bar across the screen, but that's it, and only for a minute or so.
Switched out the cable card. Got a cable card error. Switched it out again, and Charter had trouble pairing it. Had a tech switch it out yet again, and I'm back where I was, with an apparently solid cablecard, but no picture on any tuner. He couldn't figure anything else out despite trying really hard, and ultimately concluded it had to be a faulty box. I have also tried swapping co-axes in various combinations, as well. I'm still getting 95-97% signal strength, with SNR varying between 37-39. Tivo said that's high and can cause pixelation, but admitted it's not normal for that to cause total picture loss for days like what I've got going on. They've agreed to do an advance exchange.
First question: anybody got any last minute suggestions that might get my thing up and running at least temporarily so I don't miss a ton of Olympics while it's in the mail?
Second question: I'm assuming I've already potentially voided my warranty by switching the hard drive out initially. This has nothing to do with the issue of course, as the hard drive is one of the few things that's actually working. I'm guessing that if I put the original one in correctly before I send it back, it won't be noticed. But my question is this....I've already got way more than 500 GB on the new hard drive. The only way I can reasonably transfer what I have to the new Tivo would be to either replace that Hard drive with a whole other otherwise unnecessary hard drive prior to initiating the transfers, OR, much preferably, to simply lift the 6TB out of the defective box and drop it into the new one. So my big question is this: if I attempt the latter, will the new Roamio accept my existing 6TB as its own and keep my recordings intact, or will it need to reformat or something of that nature in order to work with the new box?
Thanks for reading and thanks for any help.
Then, once I added a cablecard I started getting cablecard errors...the kind that hijack your box every 5 seconds and send you back to Tivo central instead of letting your meaningfully troubleshoot. Went through about 5 cablecards, and found one that worked. Oddly though, when I had a cable company representative come out to try and help, the picture would clearly cut in and out when he wiggled the co-ax coming into the unit. He looked at the connector on the Tivo, and pointed out that the hole where the pin goes in is off-center. He thought it might be an inconsistent cable signal for that reason, though at no point did we observe any obvious problems with signal strength/SNR, etc.
I lost picture on all tuners a couple times after that, though. Usually either charter sending a signal to me, or Tivo forcing a service connection would fix it, although often 5-15 minutes after the fact. One time I did a cold boot that I found suggested on this forum, involving unplugging the network cable as well as the power. That worked like a charm, but only the one time.
Then yesterday early in the morning, after I'd recorded about 2 hours worth of Olympics, all 4 tuners suddenly started getting heavy pixelation and cutting out. I wiggled the co-ax, but it had no visible effect. I then unplugged my tivo normally, with the network included, and with the tuning adapter included, several different times. No luck. Wiggling the co-ax made no difference. At one point I got some weird pink bar across the screen, but that's it, and only for a minute or so.
Switched out the cable card. Got a cable card error. Switched it out again, and Charter had trouble pairing it. Had a tech switch it out yet again, and I'm back where I was, with an apparently solid cablecard, but no picture on any tuner. He couldn't figure anything else out despite trying really hard, and ultimately concluded it had to be a faulty box. I have also tried swapping co-axes in various combinations, as well. I'm still getting 95-97% signal strength, with SNR varying between 37-39. Tivo said that's high and can cause pixelation, but admitted it's not normal for that to cause total picture loss for days like what I've got going on. They've agreed to do an advance exchange.
First question: anybody got any last minute suggestions that might get my thing up and running at least temporarily so I don't miss a ton of Olympics while it's in the mail?
Second question: I'm assuming I've already potentially voided my warranty by switching the hard drive out initially. This has nothing to do with the issue of course, as the hard drive is one of the few things that's actually working. I'm guessing that if I put the original one in correctly before I send it back, it won't be noticed. But my question is this....I've already got way more than 500 GB on the new hard drive. The only way I can reasonably transfer what I have to the new Tivo would be to either replace that Hard drive with a whole other otherwise unnecessary hard drive prior to initiating the transfers, OR, much preferably, to simply lift the 6TB out of the defective box and drop it into the new one. So my big question is this: if I attempt the latter, will the new Roamio accept my existing 6TB as its own and keep my recordings intact, or will it need to reformat or something of that nature in order to work with the new box?
Thanks for reading and thanks for any help.
Aucun commentaire:
Enregistrer un commentaire