In July 2013 I called Tivo to cancel my Tivo service entirely because we had switched to Charter Cable / DVR. The rep on the phone offered a reduced monthly rate. I said "no" (as we had already switched to Charter DVR), and made it clear that I really wanted it canceled. When he offered 2 free months to "think about it", I said "no cancel it now".
Last month we received a replacement credit card and last week I suddenly get an email from Tivo saying my payment for last month was past due. Today I find out that our old credit card has actually been billed every month since last October. After not seeing credit chard charges for August and September of 2013, I thought the service was really cancelled.
I have already talked to a customer service rep and also her supervisor. The supervisor used language like "we have been more than accommodating" (for offering 3 months worth of refund) and that I "should take ownership of my side of it" (!) I asked to talk to her manager and apparently will be receiving a "manager call-back".
What recourse do I have to get my money back?? I am positive that the recorded conversation from July 2013 will reveal that I said "no cancel it now", and I am also positive that my Tivo box has not connected to the Tivo service since then.
Last month we received a replacement credit card and last week I suddenly get an email from Tivo saying my payment for last month was past due. Today I find out that our old credit card has actually been billed every month since last October. After not seeing credit chard charges for August and September of 2013, I thought the service was really cancelled.
I have already talked to a customer service rep and also her supervisor. The supervisor used language like "we have been more than accommodating" (for offering 3 months worth of refund) and that I "should take ownership of my side of it" (!) I asked to talk to her manager and apparently will be receiving a "manager call-back".
What recourse do I have to get my money back?? I am positive that the recorded conversation from July 2013 will reveal that I said "no cancel it now", and I am also positive that my Tivo box has not connected to the Tivo service since then.
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