Tuning Adapter not working!

I think this is a Cox issue rather than a TiVo issue but, I’m posting hoping someone has had this issue & can advise.



When I bought my TiVo end of October & turned in my Cox DVR & picked up my Cable Card, I was surprised to find I required a Tuning Adapter (Cisco) from Cox. While unhappy I needed another piece of equipment, I followed instructions for setup & had Cox pair it & it has worked well until today. TiVo did not record a show @ 5PM & History said reason was...no signal. I checked that channel & it was not working. I checked all my channels & listed 38 HD channels not working! All the other ones are working just fine. (I only watch HD channels.) Yes, my TiVo channels are set up correctly.



TiVo message said Tuner not communicating & to restart it or call Cable Company.

I tried turning Tuning Adapter (T.A.) off/on & even unplug/replug. No help.



I call Cox & they said they unpaired & repaired & had me unplug both TiVo & T.A. for 30 min. I plug back in & same problem! I tried unplug/replug USB cable & off/on T.A. again--no help.



I went to Tuner diagnostics on TiVo & it says no Tuner connected!



I check Cable Card Diagnostics & it says no/wrong cable card!



I call Cox again & get the Cable Card department & they say nothing they can do, from their end it shows System is paired. I should wait 3 days till Saturday & have Cox technician come out to troubleshoot. Finally I convince him to unpair/repair system again & I again unplug TiVo & T.A. & now I am waiting 30 min.



I missed & am missing several recordings as I deal with this.



I think I am trapped. With TiVo I must use Cox & if Cox has junk T.A. & cable cards, I have few options. Cannot switch to satellite & use the TiVo.



Unless I can fix it tonight, I plan to go to Cox Th & make then give me new (another used) T.A. & cable card.



Any suggestions?