I thought I was being clever by buying a used Stream on EBay. What a mistake. Transferring ownership is proving to be a big hassle! I've already spent an hour on the phone with TiVo support on two separate calls and it still isn't working. On my second call I was told that I'll need to wait two and a half weeks for the deactivation from the former owner's account to take effect before I can enable it on my account! How does that make any sense! I wish I had just paid full price for a new one. Perhaps this is intentional on the part of TiVo to discourage a secondary market!
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