Why did TiVo dump Wordsmith? I'm SO disgusted with these arbitrary decisions made by management with NO regard for what the customer wants!
There was no survey! There was no opportunity to vote or weigh in! No one asked ME what I want, or how I feel as a paying customer! We've purchased all the new TiVo boxes, upgrading to keep up with the newest. We've always purchased Lifetime Service to the tune of HUNDREDS of dollars! And yet, when it comes to changing things, TiVo has NEVER asked the end user - us, as customers - what WE'D like to have!
I played Wordsmith EVERY day! I miss it! I want it back. I called Customer Service to voice my complaint. They don't care. They make excuses. They say to go onto TiVo Forum because, supposedly, they listen to what we say. Really? Okay ... then hear THIS customer! Show me you listen! Show me you care what your customers are saying! BRING BACK WORDSMITH!!!
P.S. SO sorry for posting in more than one place. I didn't read the rules! I was simply trying to get my complaint heard!
There was no survey! There was no opportunity to vote or weigh in! No one asked ME what I want, or how I feel as a paying customer! We've purchased all the new TiVo boxes, upgrading to keep up with the newest. We've always purchased Lifetime Service to the tune of HUNDREDS of dollars! And yet, when it comes to changing things, TiVo has NEVER asked the end user - us, as customers - what WE'D like to have!
I played Wordsmith EVERY day! I miss it! I want it back. I called Customer Service to voice my complaint. They don't care. They make excuses. They say to go onto TiVo Forum because, supposedly, they listen to what we say. Really? Okay ... then hear THIS customer! Show me you listen! Show me you care what your customers are saying! BRING BACK WORDSMITH!!!
P.S. SO sorry for posting in more than one place. I didn't read the rules! I was simply trying to get my complaint heard!
Aucun commentaire:
Enregistrer un commentaire