Hello everyone.
I've been reading the board extensively the last few days and would like to run my scenario by you.
I have 2 x XL4 and a Premiere. Everything worked fine until we switched accounts to get a better deal. They told us we could keep our original equipment but that wasn't true.
Since getting all new cable cards (and modem), there has been issues with channels dropping on two of the boxes with v52 errors the last two months. Previously this wasn't a problem. Swapped cable cards at Comcast but still the same problem. Then switched the cable cards between TIVOs. The funny thing is the problem followed the cable card which really had Comcast puzzled since the cable card tested ok from their end.
After almost two months of troubleshooting, refresh signals, reboots, tightening connections, four tech visits and many calls to their engineering department, they tell me the v52 error is related to signal strength so I start examining the cables. Rerouted the wiring to is could removed an extra splitter and length of cable. Fixed one problem with dropped channels (XL4).
There are 2 x MOCAs on the network connecting the Premiere. When i bypass the MOCA and run the cable directly to the TIVO, I get all channels including HBO which has been the main problem along with a few channels in the 37-52 range. A temporary fix from TIVO was to use a splitter and hook one end to the MOCA and one to the TIVO. It works about 75% of the time but not a total fix.
The MOCA has an internal splitter with the same signal loss as a regular splitter correct?
The splitter on the outside is a 3 way with 2 x -7db (on for each TIVO)and a -3.5db ports (modem and voice). 1000 mhz / EMI -130db
I plan on changing the splitter with a 2000 mhz 3 way. There seems to be some debate on whether this will help. From what i've read, an unbalanced splitter is preferred. May also get a 4 way since i may add another TIVO soon, but will add a terminator to boost the signal strength until then. Are 4 way splitters balanced?
TIVO recommended to not put a signal amplifier on the system.
Are all POE filters the same, regardless if they come from Comcast, Amazon or TIVO?
Is there any signal loss when using a POE filter?
I had a POE filter on the outside, but one of the Comcast techs removed it earlier this year, saying it wasn't needed.
The cable runs from the outside box are quite long. Not sure if I can shorten the cable.
Thanks.
I've been reading the board extensively the last few days and would like to run my scenario by you.
I have 2 x XL4 and a Premiere. Everything worked fine until we switched accounts to get a better deal. They told us we could keep our original equipment but that wasn't true.
Since getting all new cable cards (and modem), there has been issues with channels dropping on two of the boxes with v52 errors the last two months. Previously this wasn't a problem. Swapped cable cards at Comcast but still the same problem. Then switched the cable cards between TIVOs. The funny thing is the problem followed the cable card which really had Comcast puzzled since the cable card tested ok from their end.
After almost two months of troubleshooting, refresh signals, reboots, tightening connections, four tech visits and many calls to their engineering department, they tell me the v52 error is related to signal strength so I start examining the cables. Rerouted the wiring to is could removed an extra splitter and length of cable. Fixed one problem with dropped channels (XL4).
There are 2 x MOCAs on the network connecting the Premiere. When i bypass the MOCA and run the cable directly to the TIVO, I get all channels including HBO which has been the main problem along with a few channels in the 37-52 range. A temporary fix from TIVO was to use a splitter and hook one end to the MOCA and one to the TIVO. It works about 75% of the time but not a total fix.
The MOCA has an internal splitter with the same signal loss as a regular splitter correct?
The splitter on the outside is a 3 way with 2 x -7db (on for each TIVO)and a -3.5db ports (modem and voice). 1000 mhz / EMI -130db
I plan on changing the splitter with a 2000 mhz 3 way. There seems to be some debate on whether this will help. From what i've read, an unbalanced splitter is preferred. May also get a 4 way since i may add another TIVO soon, but will add a terminator to boost the signal strength until then. Are 4 way splitters balanced?
TIVO recommended to not put a signal amplifier on the system.
Are all POE filters the same, regardless if they come from Comcast, Amazon or TIVO?
Is there any signal loss when using a POE filter?
I had a POE filter on the outside, but one of the Comcast techs removed it earlier this year, saying it wasn't needed.
The cable runs from the outside box are quite long. Not sure if I can shorten the cable.
Thanks.
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