On my Premier XL4, I find a TV show that I want to watch that is on XFINITY VOD. I select Watch Now > XFININITY VOD. It takes me to a screen with a description of the show. I Press Watch Now. I see about 1 second of video and can hear audio and then the TIVO goes to the gray screen that says: "This screen is displayed on behalf of your cable provider." across the top and lists the CableCardID, HostID, Data, UnitAddress, Card S/N, eCM Mac, Host MAC and Host Type. At the bottom is says "Press Clear to Exit".
Does anyone know how to make Comcast/XFINITY VOD work with the Premier XL4? Do I need to do something on the Tivo to make this work? Do I need to get Comcast to do something? If I need to contact Comcast, what specifically do I ask them for? I'd like to know a lot more about what I need before contacting Comcast as dealing with first level support at Comcast is likely to attempt to waste a lot of time as they follow some script that rarely has much to do with your actual issue unless you can help direct them to a more productive path.
Does anyone know how to make Comcast/XFINITY VOD work with the Premier XL4? Do I need to do something on the Tivo to make this work? Do I need to get Comcast to do something? If I need to contact Comcast, what specifically do I ask them for? I'd like to know a lot more about what I need before contacting Comcast as dealing with first level support at Comcast is likely to attempt to waste a lot of time as they follow some script that rarely has much to do with your actual issue unless you can help direct them to a more productive path.
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