I got my new Tivo Roamio Plus yesterday. As you can imagine I was pretty excited. I had tried Tivo about 6 years ago but sent it back in favor of a Window's Media Center cable card tuner.
But this new Tivo is much different. A LOT to like.
So, last night I connected to the network via Moca, and all was well. I popped in the Cable Card from my PC and voila! it just worked. I could do all the things I expected. Even the higher tier channels like ESPN, HGTV, etc worked fine. But, unfortunately, no HBO. Said I didn't have authority to it. That's ok, I thought, I'll tackle that tomorrow.
So, today I call Verizon and get a guy that knows nothing about cable cards. It happens. After about 15 minutes I give up, thank him, and hang up. Verizon has a computer attendant that can do the pairing via phone. So, I call that number, enter the card ID, host ID and data ID. It says it's pairing and it could take a half hour.
I hang up, wait a half hour then look. Nope. Still no HBO. But, wait, now I don't have any of the other encrypted channels. All I can see is local channels. Crap, I'm worse off than when I started. So, I go through the automated process again. Same result.
Bummer, I have to call again. This time I get a woman that knows cable cards and Tivo. Woohoo. She sends the signal down. For a second I get ESPN but it goes away and I'm back to only local channels. She tries this again. She even decommissions the card and resends the info. I spend over an hour on the phone with her. She says that no matter what she does she can't write to the cable card. It still has the old host ID from the PC tuner.
Sigh. She sets up a FedEx of a new card that will arrive Tuesday. I'm hoping that fixes things. Otherwise I get the joy of missing a half day of work waiting for the cable guy.
Any other suggestions you may have that I can try before Tuesday would be very appreciated.
But this new Tivo is much different. A LOT to like.
So, last night I connected to the network via Moca, and all was well. I popped in the Cable Card from my PC and voila! it just worked. I could do all the things I expected. Even the higher tier channels like ESPN, HGTV, etc worked fine. But, unfortunately, no HBO. Said I didn't have authority to it. That's ok, I thought, I'll tackle that tomorrow.
So, today I call Verizon and get a guy that knows nothing about cable cards. It happens. After about 15 minutes I give up, thank him, and hang up. Verizon has a computer attendant that can do the pairing via phone. So, I call that number, enter the card ID, host ID and data ID. It says it's pairing and it could take a half hour.
I hang up, wait a half hour then look. Nope. Still no HBO. But, wait, now I don't have any of the other encrypted channels. All I can see is local channels. Crap, I'm worse off than when I started. So, I go through the automated process again. Same result.
Bummer, I have to call again. This time I get a woman that knows cable cards and Tivo. Woohoo. She sends the signal down. For a second I get ESPN but it goes away and I'm back to only local channels. She tries this again. She even decommissions the card and resends the info. I spend over an hour on the phone with her. She says that no matter what she does she can't write to the cable card. It still has the old host ID from the PC tuner.
Sigh. She sets up a FedEx of a new card that will arrive Tuesday. I'm hoping that fixes things. Otherwise I get the joy of missing a half day of work waiting for the cable guy.
Any other suggestions you may have that I can try before Tuesday would be very appreciated.
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