Let me preface this by saying I don't personally own a Romio, but I am a longtime Tivo customer. Recently I encouraged a friend of mine to abandon all of the TWC equipment he was renting in favor going TIVO all the way for a better and more reliable experience. He took my advice and jumped in with both feet, but his experience has been less than stellar.
He's seeing an issue where when he changes channels to the pay channels(HBO Showtime, etc.) he consistently has channels tune in with a picture and with no sound. Not all of them mind you, but he can make this scenario occur. We have tested his machine at my house where I have no issues with my premiere equipment and his Romio showed this behavior at my home as well.
He has two cable cards and two tuning adapters that he has tried and again he gets the same behavior with either.
He even had Tivo send him another Romio and again it's the same behavior. I'm convinced this is a software issue with Tivo or with the cable card. I don't have the software and HW versions for either at my disposal right now, but I wanted to ping the community to see if anyone is seeing this.
Maybe something introduced after the most recent update?
We both live in the Raleigh area of NC and have TWC as our cable provider.
To test for it simply tune to the first HBO in your guide. Channel up from there. When it occurs there is always a slightly longer pause before the channel tunes in without sound.
To get the sound to come in he can simply menu out until there is no mini TV picture and when he goes back the sound is there.
He's initiated a recording without the sound and sure enough no sound was recorded.
Anyone that can reproduce this please post here.
Thanks in advance,
Jefferson
He's seeing an issue where when he changes channels to the pay channels(HBO Showtime, etc.) he consistently has channels tune in with a picture and with no sound. Not all of them mind you, but he can make this scenario occur. We have tested his machine at my house where I have no issues with my premiere equipment and his Romio showed this behavior at my home as well.
He has two cable cards and two tuning adapters that he has tried and again he gets the same behavior with either.
He even had Tivo send him another Romio and again it's the same behavior. I'm convinced this is a software issue with Tivo or with the cable card. I don't have the software and HW versions for either at my disposal right now, but I wanted to ping the community to see if anyone is seeing this.
Maybe something introduced after the most recent update?
We both live in the Raleigh area of NC and have TWC as our cable provider.
To test for it simply tune to the first HBO in your guide. Channel up from there. When it occurs there is always a slightly longer pause before the channel tunes in without sound.
To get the sound to come in he can simply menu out until there is no mini TV picture and when he goes back the sound is there.
He's initiated a recording without the sound and sure enough no sound was recorded.
Anyone that can reproduce this please post here.
Thanks in advance,
Jefferson
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