mercredi 22 avril 2015

TiVo Roamio Pro and Comcast PPV Boxing

I wanted to confirm I can order a PPV boxing event on Comcast and watch it on my TiVo Roamio Pro before Mayweather vs Pacquiao. Here is my chat transcript with support -- was the support rep correct? I don't want to order the event, discover I can't watch it, and then go through hell trying to get a refund.

Genina > Hello EVAN_, Thank you for contacting Comcast Live Chat Support. My name is Genina. Please give me one moment to review your information.
EVAN_ > My Issue: TiVo Roamio Pro and PPV Boxing
Genina > I hope you haven't waited so long to be assisted and that you are having a great day.
EVAN_ > Hello, I have a TiVo Roamio Pro DVR and I wanted to know if I can order PPV Boxing over the phone and watch the PPV show on my TiVo DVR?
Genina > Hi, Evan.
Genina > I understand that you would like to know if you can order a PPV event from your TiVo.
Genina > I am more than willing to help!
EVAN_ > Well, not from the TiVo. I want to order the PPV event over the phone or online, and then tune to the PPV channel to watch it on my TiVo.
Genina > All right. Yes, Evan. You can definitely order a PPV Event and watch it on your TiVo.
EVAN_ > Is there a public article somewhere that I can read that confirms this?
EVAN_ > I don't want to order an expensive PPV Boxing event and then run into trouble and not be able to watch it.
Genina > Oh, we do have the document here on my end but this is for internal access only. Let me check if we have this available on the website.
Genina > I understand that, Evan.
Genina > I can assure you that you can watch a PPV Event on your TiVo.
EVAN_ > Can you make note of this on my account? If I order a PPV event and determine I can't watch it, will I be refunded?
Genina > I am sorry, Evan but we do not have the article available online. Sure. I am leaving complete notes on your account regarding this. You can take my word, Evan. Any necessary credit will be processed for any trouble but I can assure you that there will be no issue.
Genina > PPV works on TiVo.
EVAN_ > Great, thank you.


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