The level of incompetence displayed by them is awe inspiring. I'm not sure who to talk to because I have departments pointing fingers at each other.
The problem:
My cablecard has had 3 channels (ABCHD, NBCHD, CBSHD) spontaneously become unauthorized. Why those? Dunno, all my other channels work fine, but I'm losing a lot of recordings.
Details:
The local office's system says I have a cablecard. The cablecard activation people's system says I have a cablecard equipped cable box. Oops!
The cablecard people say they can't fix anything because their system doesn't think it's a cablecard. The regular CSRs can't fix anything because it's not an xfinity box. Moreover, all departments claim they have no ability to fix the erroneous database information and can't point me to somebody who can. I have no idea if the database screwup is the cause of the problem either.
The cablecard csr scheduled a technician to come over. As I said to them numerous times, I don't see how a local technician can fix the problem, because the problem isn't the cablecard the problem is the broken database which he has no access to and the local system appears to have it properly registered. The csr was fixated on the idea that the technician could call "local dispatch" to fix it, but was unable to explain how their system differed from that in the local retail office, nor could they explain why I couldn't talk to them myself so as to not waste time/money on a truck roll.
Moreover, this is the second cablecard. The first had the same database error, but they gave me another one and this one worked perfectly for a couple of months so I figured it was fixed. Now I wonder if every cablecard in the county (Palm Beach County Florida) is wrongly registered in Comcast's inventory, because it's unlikely two different cablecards are both misregistered in exactly the same way unless it's SOP in the local offices to misregister them.
The problem:
My cablecard has had 3 channels (ABCHD, NBCHD, CBSHD) spontaneously become unauthorized. Why those? Dunno, all my other channels work fine, but I'm losing a lot of recordings.
Details:
The local office's system says I have a cablecard. The cablecard activation people's system says I have a cablecard equipped cable box. Oops!
The cablecard people say they can't fix anything because their system doesn't think it's a cablecard. The regular CSRs can't fix anything because it's not an xfinity box. Moreover, all departments claim they have no ability to fix the erroneous database information and can't point me to somebody who can. I have no idea if the database screwup is the cause of the problem either.
The cablecard csr scheduled a technician to come over. As I said to them numerous times, I don't see how a local technician can fix the problem, because the problem isn't the cablecard the problem is the broken database which he has no access to and the local system appears to have it properly registered. The csr was fixated on the idea that the technician could call "local dispatch" to fix it, but was unable to explain how their system differed from that in the local retail office, nor could they explain why I couldn't talk to them myself so as to not waste time/money on a truck roll.
Moreover, this is the second cablecard. The first had the same database error, but they gave me another one and this one worked perfectly for a couple of months so I figured it was fixed. Now I wonder if every cablecard in the county (Palm Beach County Florida) is wrongly registered in Comcast's inventory, because it's unlikely two different cablecards are both misregistered in exactly the same way unless it's SOP in the local offices to misregister them.
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