I've been having problems with 3 specific HD channels - 839(NGCHD), 840(DSCHD), and 842(USAHD). Sometimes fine, sometimes no signal, sometimes no signal on 2 and very bad signal on 842. All 3 channels are on the same frequency - 79MHz.
Contacted Comcast about it last week and they scheduled a tech for this morning. Saturday afternoon upper level tech support called, said they had done something and lo and behold, the channels were back so the tech visit was canceled. Later that night, they were gone again then came back. This morning, they were gone again (still gone at this time), so I contacted Comcast. First CSR insisted that my account needed to be authorized for HD channels. When I told her this was patent nonsense and that she had no idea what she was talking about, she hung up on me.
Second time, I was hung up on before I even talked to anyone.
Third time wasn't much better. CSR wanted me to do some "trouble shooting steps", then wanted to schedule a tech, then wanted to transfer me to their TiVo support group. I had already asked to speak to a supervisor and repeated this request. After waiting on hold for a while, with the CSR coming on occasionally to tell me that the supervisor was busy, the phone started ringing like I was being transferred. After ringing for a bit, the call was terminated.
If it were an authorization problem, it would effect all my HD channels, not just the three at 79MHz, they wouldn't come and go, and I would never see anything on any of the channels.
Contacted Comcast about it last week and they scheduled a tech for this morning. Saturday afternoon upper level tech support called, said they had done something and lo and behold, the channels were back so the tech visit was canceled. Later that night, they were gone again then came back. This morning, they were gone again (still gone at this time), so I contacted Comcast. First CSR insisted that my account needed to be authorized for HD channels. When I told her this was patent nonsense and that she had no idea what she was talking about, she hung up on me.
Second time, I was hung up on before I even talked to anyone.
Third time wasn't much better. CSR wanted me to do some "trouble shooting steps", then wanted to schedule a tech, then wanted to transfer me to their TiVo support group. I had already asked to speak to a supervisor and repeated this request. After waiting on hold for a while, with the CSR coming on occasionally to tell me that the supervisor was busy, the phone started ringing like I was being transferred. After ringing for a bit, the call was terminated.
If it were an authorization problem, it would effect all my HD channels, not just the three at 79MHz, they wouldn't come and go, and I would never see anything on any of the channels.
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